Return Policy

Returns Policy for Apre-Marketing.co.uk

At Apre Marketing, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, our returns policy provides clear guidelines to help you process returns efficiently.

Eligibility for Returns

Items must be returned within 30 days of receipt.

Products must be in their original condition, unused, and with all packaging and tags intact.

Certain items, such as personalized or custom-made products, are non-refundable unless faulty.

Digital products and services are non-returnable once delivered or accessed.

How to Return an Item

Contact us at [email/contact form link] with your order number and reason for return.

We will provide a Return Authorization Number (RAN) and detailed return instructions.

Package the item securely and include the RAN for prompt processing.

Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

Delivery costs are refundable only if the item is defective or we made an error in fulfilling your order.

Exchanges

If you'd like to exchange an item, follow the return process above and place a new order for the replacement product.

Faulty or Damaged Items

If you receive a faulty or damaged product:

Notify us within 7 days of receipt with details and supporting images, if applicable.

We will arrange a replacement, refund, or alternative resolution at no extra cost.

Return Shipping

The customer is responsible for return shipping costs unless the item is defective, or we made an error.

We recommend using a tracked shipping service to ensure safe delivery.

Contact Us

For assistance, please reach out:

Email: elexi@apre-marketing.co.uk

Address: C/o JNE Security Ltd, Unit 4 Pinfold Lane, Llay South Ind Est, Llay, Wrexham, LL12 0TU

We value your business and aim to make every shopping experience with Apre Marketing exceptional. Thank you for choosing us!